Basic terms of service.

Starting prices and estimates

Published prices and the builder's rough starting total are ballpark figures based on the selected service, applicable vehicle tier, and listed add-ons. They are not fixed quotes or maximum prices. Before work begins, JM Details confirms the proposed scope and an estimated total or reasonable range, including known travel charges and applicable tax. Travel fees start at $5 and are calculated at $0.42 per mile for the round trip from Hermiston. Longer-distance work is reviewed case by case, and tax is added where required for the service location. Paint correction, ceramic coatings, heavily soiled interiors, and vehicles without a published price tier require individual review.

Price changes and authorization

Actual condition may become clearer during the service. If an unexpected condition requires additional work that would increase the approved estimate, JM Details will describe the added work and price and obtain the customer's authorization before performing it. The final invoice is issued at completion and reflects only authorized work actually performed.

Appointment confirmation

A website, quote-form, or calendar submission is a request, not a confirmed appointment. Calendar times are provisional. JM Details reviews each appointment request and may accept or decline it. A confirmation email is sent only after JM Details manually changes an appointment to Confirmed. JM Details confirms the accepted service, expected price or range, date, time, location, and any deposit with the customer.

Access and customer preparation

JM Details typically supplies water and power. The customer must provide a safe, accessible location to work and should remove valuables or personal items that could prevent the requested service.

Results and pre-existing damage

Stain, odor, scratch, oxidation, contamination, and paint-correction outcomes depend on the material, defect depth, prior damage, and what can be treated safely. Percentage descriptions are maximum estimates, not guaranteed results for every vehicle.

Appointments, deposits, and weather

After JM Details approves the request, estimated scope, and appointment, a $40 deposit is required for regular work and an $80 deposit for paint-correction or ceramic-coating services. The deposit is applied as the first payment toward the service total; full payment is not required up front. A request is confirmed only after the required deposit is paid. Deposits are non-refundable and the remaining approved balance is due at completion. With at least 72 hours’ notice, the deposit may be transferred once to a new appointment within 30 days. With less notice, a no-show, or an inaccessible vehicle or workspace, the deposit is forfeited and a new deposit is required. If JM Details or unsafe weather causes the change, the customer may choose a transfer or refund.

Readiness and late access

A 15-minute readiness grace period applies. After 15 minutes, JM Details may adjust the scope to protect the rest of the schedule. After 30 minutes without safe access to the vehicle and workspace, the visit may be treated as a no-show.

Personal property and access

Customers should remove valuables and disclose fragile items, known damage, aftermarket equipment, access limitations, and areas that should not be treated. Final responsibility, inspection, damage-documentation, and claim procedures still require owner and insurance review.

Photos and reviews

The portfolio and review content on this website uses owner-approved source material with attribution and privacy handling. Customer-specific photo or review permission for future work is handled separately and is never assumed from a service request.

Payments

This website does not collect online payments. After JM Details approves the service and appointment, deposit instructions are provided directly. Credit/debit cards, supported wallets, Square when available in person, and cash may be used for the remaining balance. Tips are optional at completion and are never part of the deposit.

Communications

Customers may contact JM Details directly by call, text, or email. Automated customer email, SMS, marketing, reminders, and review requests remain disabled until approved consent and opt-out rules are implemented.

Contact

JM Details · (541) 720-0532 · jmdetailing7@gmail.com